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I went in there during the week when they are at their quietest hoping to get better customer service. There was one person on the floor stacking boxes on a display. I approached him and said something along the lines of " excuse me, would you be able to look up my order status please". Without saying a word, he turned his back to me and continued to stack boxes. After putting another 5 or so boxes on the display, he walked off. He then called out from behind a computer "well, whats your order number"? These are the first words he actually spoke to me and goes a long way into explaining why this shop has such bad reviews on so many websites. Thankfully there are plenty of gun shops around with fantastic customer service so and I have no need to spend my money at Cleaver Firearms.
Prices are usually good.....BUT.....the service in this place is not. The place is soooooo busy and the staff are stressed at times (most of the time). I go there and buy what I want and leave asap. It's also a good idea to ring before hand to make sure they have the item(s) in stock, the website is not accurate and the prices on the website don't always match the scanner at the register. I don't think this is done on purpose, I just think the staff are too busy to update the inventory and the price lists.