Supermarket & Grocery Stores

Coles Supermarkets - Head Office

40 Reviews

800 Toorak Rd

Hawthorn East, VIC, 3123

Coles Supermarkets - Head Office

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(03) 9829 5111
(03) 9829 6787
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5 months AGO

I'm tired of receiving rotting fruit, out of date items and for years now nothing has changed. Yesterday though I hit breaking point. My order was cancelled for 'non payment' except I was charged! I rang, texted, contacted messenger and emailed. 6+ hours on phone and so far I've been called a liar, abused, called stupid, nothing has been done and I was hung up on 5 times! So I'm going legal and hard! I'm done!!

OVER 2 years AGO

My review is concerning the Coles Winter Booklet - what a useless, wasteful handout of resources that is. How about providing customers with better service e.g. a deli where customers can have a small piece of gourmet cheese cut for them. Not everyone needs or can afford a large piece at a cost of nearly $13. I am told they can't cut smaller pieces. How about a butcher on duty, even until 4.30pm, who is happy to cut a small piece of meat to requirements. Not everyone needs or can afford a hugh tray of pre-cut meat. I have changed my supermarket because I can get the products I need rather than what Coles has decided I need.

Denise Tellus
OVER 3 years AGO

COLES SOUTHLAND, Nepean Hwy, Cheltenham

Hi my name is Denise and I was wanting to contact Coles Head Office in Melbourne. When I asked at Coles Southland they told me I could contact Head Office online. Being not very computer literate, not growing up with the technology like young people today [I am self taught], I headed to the Coles Web pages listed and only found pages listed for Feedback for complaints.
The reason I want to contact Head Office is not to complain but to commend the staff at Southland Coles. I have been shopping at Coles for many years. I more

OVER 3 years AGO

my order was cancelled 2 times and when i called the excuse was because of the drivers safety concern well i would understand the canelation the first time but why send same driver the second time and have the order cancelled again? i been shoping at coles most my life but now its all over i promise i will take my business elswhere and thanks for the rude idiot that i spoke on the customer help line i will never ever again shop at coles id rather pay extra for my shopping elswhere rather than shop coles im disgusted.

OVER 3 years AGO

Coles made my 2 year old daughter wet herself in fear and my 10 week pregnant wife burst into tears.

On the 7th October 2018, my wife, daughter and I had to get a few items from the Coles in Westfield Airport West after doing some shopping at Aldi. We were at the self service check out and I was taking items from the trolley and scanning them, while my wife was looking for her rewards card and bank card to pay. I handed her the full bag of items and she put it in the trolley on top of the Aldi bags, she paid and we left. more


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