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Supermarket & Grocery Stores

Coles Supermarkets - Head Office

37 Reviews

800 Toorak Rd

Hawthorn East, VIC, 3123

Coles Supermarkets - Head Office

Contact details

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(03) 9829 5111
(03) 9829 6787
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3 months AGO

my order was cancelled 2 times and when i called the excuse was because of the drivers safety concern well i would understand the canelation the first time but why send same driver the second time and have the order cancelled again? i been shoping at coles most my life but now its all over i promise i will take my business elswhere and thanks for the rude idiot that i spoke on the customer help line i will never ever again shop at coles id rather pay extra for my shopping elswhere rather than shop coles im disgusted.

6 months AGO

Coles made my 2 year old daughter wet herself in fear and my 10 week pregnant wife burst into tears.

On the 7th October 2018, my wife, daughter and I had to get a few items from the Coles in Westfield Airport West after doing some shopping at Aldi. We were at the self service check out and I was taking items from the trolley and scanning them, while my wife was looking for her rewards card and bank card to pay. I handed her the full bag of items and she put it in the trolley on top of the Aldi bags, she paid and we left. ...read more

s gorman
7 months AGO

So my son and i went through self serve in Woden ACT. We only did this because we knew the checkout operator, and understood she had told a family friend she was a 'professional designer' and had dated him. We found it embarrasing to run into her in this environment. The customer behind us managed to knock our drinks off and four ginger beers smashed all over my 11 year old. I said to him- I will go get more. He had assisted me put through the groceries. However the drinks had thrown a spanner in works as he was wet and had been showered with glass....it was his birthday.

So we go down to the dark carpark and then we are surrounded by three men taking pictures of us/car/ and telling me we had 'stolen' a small lump of ...read more

M A Lynch
OVER a year AGO

Review on Coles Cairnlea - Melbourne, Victoria.

DON'T GO THERE. Store is dirty; trolleys are filthy; baskets are incredibly dirty. You will be overcharged and Benny the Store Manager just laughs it off.

OVER a year AGO

Since Coles Entrada, Parramatta, NSW opened I have been shopping there spending anything from $200-$400 dollars per shop. Now they are locking up their trolleys and unless I carry coins - I cannot get a trolley. I DO NOT CARRY COINS GROCERY SHOPPING AS I PAY BY CARD. I sent feedback to the store manager but he didnt have the decency to reply. The duty manager I complained to was apathetic - telling me trolleys cost between $300-$400 each! Is that my problem? There are other Coles stores in the area but none of them are very good with empty shelves half the time or the store isles are blocked with carts and boxes where staff are meant to be filling shelves but there are no staff to be seen. Coles is not the only supermarket in this area and now I shop at Woolworths. Woolworths give their "regular customers" a tag on a ring so that they can access a trolley without a coin. It would be interesting to see the "bottom line" in 2 months after the ...read more


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