Having had difficulty buying the bread that I like, I spoke to a manager to express my frustration. He was very helpful and said that there had been an issue with the order, but that it had been sorted out. Some weeks later, however, the bread had still not arrived. When I mentioned the matter to the same manager, he offered me the same spiel and assured me that the issue had been resolved. He then suggested that I complain online in future.
For the most part, Coles is a clean, friendly store; however, getting the most basic of products can be difficult and not all of the advertised specials seem to be available.
My only other gripe with the store is the occasional lack of customer service. Some staff members are very helpful, but others are rude and disinterested.