Collaroy Airport Transfers has been servicing the Northern Beaches from Palm Beach to Manly and Forest areas, since 1999. We offer a door to door service - 7 days a week with Group and/or Family Discounts available. Our modern, air-conditioned 10-13 seated mini-buses, regularly transport passengers both to and from Sydney Mascot Airport (both Domestic & International Terminals), Airport Hotels, as well as Shipping Terminals. We are also able to transport in to Central Railway Station. If you have a large group that you need to get to a Wedding, Birthday Party, Restaurant, Race Day or Sporting Event, you might also like to consider Chartering one or more of our buses which are on offer at very reasonable rates!
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Customer service is poor. Internet website is poorly set up as fails to provide clear instructions on unit/street number for which a miss communication cost my parents who are in their 70's $65. Tried to call bus service who failed to pick up and they said they tried to call my parents number is is rubbish as they made a couple of calls to me.
I tried to ask the office staff if they can reimburse the $65 due to the miss communication/honest mistake, but the person in the office was rude and couldn't care. I advised him that we use this company when we have people travelling up and down from the airport (even though they are they can be late at times) but thats not a concern of theirs. No customer loyalty and will never use them again i would rather pay $110 for a taxi.
Not very impressed , my wife rang to make a slight change to a booking due to flight operator changes ( 3 days prior ) & the office staff were rude & unhelpful , when she rang back to re confirm booking changes , she was met with more rudeness .
not a very good way to run a business