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I’ve never experienced such arrogance from a person that’s claiming to be in business for such a long period of time. If you complain about their workmanship watch out! When I met Steve the owner he was very well spoken and professional, compared to the other companies I asked to quote on a new ducted system. I decided to go with Custom, they definitely weren’t the cheapest but I wasn’t looking for the cheapest quote, I wanted the job done properly and I felt at the time that Steve would deliver this. It took his workers all day to do the installation, I felt that they were not very careful, my house is an older home they banged so hard on the ceiling to work out where to place the vents, I now have exposed nails around the vents. At the time they said it’s an old ceiling so this is why it happened and I accepted it. The guys did however get one vent wrong and had to make another hole right next to the one done incorrectly, I now have two vents in my study. Steve didread more