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I will only state the facts here so you can make up your own mind. I'm going to Court on this issue so I shall update again when that process is complete. Deposit (50%) of $27,350 paid in November 2016. No commencement date provided, no completion date provided; against the law. No work contract provided; against the law. He included GST in his Quotation; against the law as he is not registered for GST. Produced "Tax" Invoice including GST; against the law for same reason. Made a dozen excuses why he could not finish the aviary. My solicitor Issued a Letter of Demand in early March 2017 requesting my deposit be refunded. No monies were refunded. Custom Built Aviaries suddenly appeared at my premises promising to complete the aviary by March 26th 2017 (over 4 months after Deposit was paid). Stated he had spent my deposit on ATO debts and paying his creditors. Begged for more time. He signed a document that I prepared stated the aviaryread more
We have used Custom Built Aviaries to build aviaries for us at two properties now over the past eight years, with no problems at all. We have been extremely happy with the personalised service and customised aviaries that were built. They were very accommodating to take the time to listen to what our needs were and offer a variety of solutions. I am disappointed to see that people are using this website - TrueLocal as an outlet to bag companies.
I contacted them to design us an aviary for my two parrots. They were very difficult to get in contact with and never returned calls. After paying the deposit they advised me the aviary would be ready in two weeks. After numerous excuses every week, it ended up taking 2 months to build. They gave me a date the aviary would be ready, I sold the one my birds were in and awaiting delivery. What unfolded over the next 2 month was unbelievable. The list of excuses and the stories got bigger and bigger. I asked for my deposit back however, they refused to give it back and would not provide the product. Its was VERY stressful. In the end it got built in less than a week and what I am left with is a disgusting faulty product that I cannot keep my birds in. My old $80 cage was much better and this one cost me 25 times that amount! Its unsafe and dangerous for my birds, the wheels have collapsed and every day it gets worse and something breaks. Currently it is sitting in myread more
Was there a resolution? I have heard all good reports about the cages?
Yes we went to court and after showing evidence it was concluded and ordered that we receive a full refund of our money and the aviary is to collected by this company. It has been a lengthy process and my dealings with this company have been extremely disappointing.
Thanks for the advice and will take it.
I'm now close to 4 months. Wish I'd read your review earlier.