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I have read a few of the bad reviews and am totally shocked! My dealing with this company was nothing but pleasant and easy. From the moment I walked into a rental home open I was greeted politely and from the moment the keys were handed to me right to the end of my tenancy it was nothing but smooth sailing. Very helpful and understanding company and you are not treated as "just a tenant". I have recommended to my friends and family to only use De Freitas & Ryan in the future.
We highly recommend De Freitas and Ryan if you are looking to sell a property. We are so thankful for their work in selling our home in Fremantle recently. The whole process was so well organised and professional, it really made the experience stress free. The fee structure is transparent and simple, so there was no concern of additional and hidden fees. Their communication on expectations, and the selling process was clear and honest from the outset. We really didn’t have to worry about anything, all we had to do was have the house ready to present for viewing. They understood the current economic environment, and how to best approach it from a marketing perspective. We have no doubt their photos and selling strategy made all the difference in securing an offer on the first weekend home open, and selling it a week after that. There are too many things to list, but they really did exceed our expectations, and went out of their way to help us on a number ofread more
What a pleasure! A real estate agency that lives up to its motto: To treat people personally and professionally in the same manner as they would like to be treated themselves.
As a 5-year tenant with De Freitas & Ryan, the property management team is getting an 'eleven out of ten' from me. They have responded immediately to every maintenance request I've ever made, they have always returned my calls and kept me informed, and the company overall has shown absolute respect and fairness in honouring the rental contract on behalf of both myself, as the tenant, while at the same time professionally managing the property's upkeep and maintenance on behalf of my landlord.
My sincere thanks go to all of you but, in particular, my thanks go to Melita Ryan who has made this my best rental experience compared to any other agency. Melita, if I ever buy an investment property, I definitely want you to manage it for me!
Avoid at all costs.
Truly the worst experience I've had!
I was in a rental for 3 years - passed every inspection perfectly (I'm a neat freak). Upon moving out, I received absolutely no feedack. I would call, and they would tell about my contact being out (I once called back straight away, and they picked up the phone). Any question I had was answered with "then it will go to court". Real conversation killer. I got ready to engage a lawyer, just as they called with a light and happy "congratulatons" that I would get all my bond back, and the property was fine. After all their talk of court, their congrats was laughable. Mind you, I still haven't seen my bond, or the paperwork they said they would get to me to release it.
De Freitas and Ryan are most protective over their excellent reputation that has been built over the past seven years, so we were naturally quite disturbed to read this person's negative comments. As a result, we have checked our records to try and resolve any outstanding issues, however this name does not show up in any records over our four offices. I ask this person to contact Rod Ryan on 0408 405 262 so we can get to the bottom of this "complaint" against us.
We sincerely hope that this posting from "the invisible man/woman" is legitimate and not from a competitor.