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We placed a order with them and the order was incomplete and missing parts and the instructions. We have made many attempts to get in contact with them on the website in my account and also via phone but we have had no luck. I am starting to get a bit angry as it isn’t very professional not to get in contact with someone if your product isn’t correct I know there can be mistakes and things missing but you at lease make contact with the buyer and fix the problem I’m not a happy shopper at the moment
Hello Sarah,thank you for messaging us. I am sorry that your order was sent incomplete and that you have not heard abck from us. Can you please advise your order number and I'd assist you with this request?
Thanks for your reply my order number is 28027363 and we are missing the number 3 bar that joins the top piece together. It’s number three in the instruction manual that we finally got sent yesterday.
Hello Sarah, Apologies for the delay in getting back to you. Can I check if this has now been resolved? I have gone through the messages you sent us and all seems fine. Please let me know if you still require assistance.
I've unsubscribed over 20 times to Deals Direct mailing lists. I've emailed them over 10 times to tell them to stop sending me marketing emails.
They just ignore it and keep sending me more emails.
It's beyond a joke and unethical business practice.
Thanks for sharing your review and recent Deals Direct issue with receiving the marketing emails after you have unsubscribed. Could you please call us directly on 02 9037 2540 so that our team can check into why these are still coming through. We look forward to hearing from you so that we can ensure that this is sorted for you as quickly as possible
Still waiting for 4 lots of perfumes ordered and paid for 5th July, they keep saying they cant find order what a joke, I can see it clearly on the site still waiting for them to dispatch it grrrr.
Good afternoon squawwoman! We really apprecate the time you have taken out of your day to raise your concerns to us here! The situation you are reporting certainly does not seem quite right, and as such, I would love if you could provide your order number to us here, or give us a call on (02) 9037 2540, 9am - 8pm weekdays so that we can investigate this and get back to you!
I look forward to hearing from you.
I have shopped with DealsDirect for many years and love the variety and quality of goods available. Shipping is always fast and efficient. I just wish that they would offer free shipping occasionally, like they used to. Since they have been taken over by OzSale, there is never any extra incentives offered like discount codes or free shipping. Bring back the promotions, DealsDirect!