On the basis of our experience with Detlev I wouldn't recommend this firm to my worst enemy. We had a problem with our eleven month old Bosch Dishwasher .... the staff arrived on time and were very polite. Unfortunately they didn't seem to have a clue what was wrong or how to fix it and, after fiddling around for half an hour advised that they had to return to their factory to look up the error codes that were displayed to find out what they meant and, if necessary, order any parts required. They didn't tell us how long this process would take.
After several hours and no return phone call we called Detlev to ask what the next step was. The staff on the phone said they didn't know but they wouldread more