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This is a very bad experience to deal with Direct Freight, they are very poor in respsonse to query and replied in a non-professional manner, they also don't care about customer and their priorities. I have missed my parcel on 15/12/2017 and after that, as on today 11/01/2018, I am continuous in touch with their call centre and Dandenong deport as well, however, there is no satisfactory reply as yet. Every time their call centre confirmed a call back with a conclusion but they never called back. I have not idea whether I will get my parcel from them or not which may have loaded with lot of emotions and regards.
Terrible customer service. Don't follow own procedures. Rude staff. Redelivery options that don't work. Staff that blame customers for mistakes made by the company. Very annoyed that their lack of competence has delayed my urgent package by over a week. I would never send with this service, and it's a real pity that I had to have something delivered through them. Would give zero stars if I could.
No service whatsoever Sydney Sales Manager does not pick up his phone or answer his Emails or Voicemail 0 from me starting to think that they have no Sales Manager in Sydney now going back to StarTrack worth the money, had to give them half a star no option for no stars
Exceptional service right across the board as far as were concerned . Fast , cheap and freindly . My wife and I are associated with alot of small buisness owners in the western suburbs through our own buisness , we always recomend them . Recently our son has opened his first buisness and he is using them on a regular basis more so then us . We've also had quite a few deliverys too our house in fairfield especially around christmas as we do most of our shopping for presents online these days as were very busy. The customer service department are very freindly and the courier who brought the parcells to our house was very polite , always seems too be the same young bloke. If your looking for a reliable service with friendly faces then by all means enlist there services with confidence . I've used them all over the years ...toll , tnt , startrek and ive found direct freight express too be be my preference .