Beware of Discount Car and Truck Rentals, Bondi Junction in regard to insurance.
My sister rented a 2 tonne box truck a couple of Saturday mornings ago. She requested the maximum insurance. She paid for it and was told, when she asked, that she couldn't reduce the $550 excess to zero by paying extra. OK. She then asked if there was anything the insurance didn't cover. Answer: damage when you are reversing. There were eight people clamouring to be served. They quickly circled a couple of tiny clauses on the top of the page, mumbling about pantecs. My sister had no idea what a pantec is (it's the box part of the truck i.e.. most of the truck she was insuring) and didn't really pay attention as she had discussed the insurance already and she didn't want to hold peopleread more
Even though I saw the negative reviews I decided to use this company when my family car broke down and have rented a Corolla for 1 week. I did not have any problems at all. The staff were polite and helpful, the rate good compared to other companies, the vehicle clean and despite having high mileage (140+k km) was going nicely. My family car was fixed quicker than expected and I ended up returning the rental car 4 days earlier and got a refund. The staff has also left a message on my phone advising the refund was processed.
Horrible. I purchased full insurance and then after having a collision involving a minor scratch, they said the insurance was void because I had not informed Police of the collision!! and demanded me to pay $1200. The customer service is a joke, I called and called so many times for this problem, they either hang up on you, or promise they will call you back in a minute and never do, they never answer your emails. Paying extra for their insurance covers you for nothing. Avoid it!