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I visited Harvey Norman Belrose store on 22 October 2016 to return a faulty camera lens. The lens has an intermittent fault and is not recognised by my camera in certain situations. (80D).
I told the attendant at Belrose that it was faulty and I would like a refund. He told me that he would have to test it first. I then said I didn’t have time for that and would leave it with him. His response was, you have to take it with you, if you leave it I will throw it in the bin. Shocked at this statement I walked out of the store
Since then I have sent two emails over two weeks and heard nothing from them. They say on their website that they will try and get back to you within 24 hours. This does not happen. For some reason they feel that by ignoring my communications that this will go away. I can assure the people that decided not to make contact with me that this is not the best way to sort out a problem as my next move is to contact their CEO.