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I was there when they had their grand opening and have shopped there 2 to 3 times every year for large items. The last item was a Colman hot water system that was faulty from the first time I used it. I retuned it only to be told it worked fine. After some explaining and no customer service and several more unsuccessful camping trips (hot water wise) I eventually walked in and put it on the counter and returned it asking no refund hoping that now they might believe me. As I explained my story the two women who were behind the counter laughed at my trouble. I’m glad they thought it was funny because I didn’t.
They are ok to buy from until something goes wrong. Do not expect customer service. Do not expect them to come from behind the counter to you, expect that you will have to go to them.read more
We're sorry you feel that you've had a bad experience with Down Under Camping. We do remember these events a little bit differently to what's stated above. We strive to deliver a high level of customer service to which we believe is normally the case when customers come to our shop. In this instance, the hot water system was slammed onto the counter and the staff weren't allowed to get a word in to offer a resolution. Once we could offer a resolution to test the hot water system again, the gesture was mocked by yourself. We're always happy to go above and beyond to help our customers out to get them back camping again.
Down Under Camping
You have born false witness with your response but I guess you have to say something .
I have purchased many items from this store over the years and have always had a positive experience. They have very good prices, often beating the larger chain stores and have always helped me with the selection of my products when asked. I will continue to shop there in the future as they have a large range of items. My only disappointment is the store is rather cramped and needs a lay out change.
I have been a customer of the Capalaba store over many years, mostly for 'self select' camping chairs, tables and caravan gear (as in store assistance is rarely offered). My wife shopped here for 2 rather expensive camping items this Christmas as presents and one of these items needed to be taken back as not suitable for the intended purpose.
It was not explained properly to my wife at time of purchase that she could not gain a cash / card refund should the item not be suitable. Even though this question was specifically asked. She was told she could get a refund, but this statement was not expanded on by the salesperson to cover the fact that refund means store credit for other goods. read more
I bought a LED Lenser headlight and when I got home it was not working.
Took it back to them and asked for a replacement but was told they do not replace broken items nor will they give me a refund. They gave me the name of their LED Lenser supplier and said I should lodge the claim with them. I contacted ZEN Imports and they were very helpful and apologized on behalf of Camping Down Under as they should be dealing with the warranty claim on my behalf as retailer....
Manager of Campoing Down Under Capalaba was rude about the issue and there were no customer service to speak of...
They will not see me there again!
There are 3 people in my street alone who have had terrible experiences with this retailer.
One was sold a gas heater for a caravan Duh!! and refused a refund. One was sold a BBQ with accessories but when opened the accessories were not there..refused a refund. I was sold a rechargable fan that requires a 24 hour recharge time..totally unsuitable for camping.Not fit for the purpose for which it was bought. James told me this company "has a policy " of not refunding. Those 3 customers have spread the negative word to hundreds...why are some retailers so stupid. I propose to take the matter to Fair Trading.
I also purchased a rechargeable fan (a Coleman 8" if that makes any difference) from this retailer. I was informed initially by a staff member that it required a 24 hour charge initially as it was a lead acid battery, then from there it only took around 6 hours to chrage. Once I got home and read the instructions,I found that they stated a similar thing