DownUnderWatches.com is Australiaâ??s premier eCommerce store for Wrist Watches. We source our watches in bulk from suppliers around the world, and that allows us to get great deals and keep the prices low. We offer FREE DHL Express Shipping on all domestic orders! Depending on your location, you can expect your order to reach you anywhere between 2-4 days. For other countries our shipping rates are very reasonable and you can choose the shipping method while checking out.
Payment is by PayPal or WorldPay. Both methods are 100% safe and offer buyer protection and guarantee. Your credit cards details are never stored with us, only PayPal or Worldpay process ...read more
Dishonest company. I ordered a watch which was a faulty item. I sent it back and they promised me to refund me the postage but they didn’t. They pretend they are an Australian company but actually it’s located in Singapore. I had to pay a lot to send back the faulty item to Singapore and they refuse to refund the postage.
I ordered 4 watches.
2 cent worth watches were as they should be and in original packaging.
1 dollar worth watch was not in original packaging in a box that did not fit it and had a divot on the case which had been smoothed out.
1 an expensive tachometer piece I had long wanted so as to have a tachometer piece - again repackaged in a box that did not fit, was not the model I ordered (not even aread more
I bought a watch Hamilton watch from Down Under Watches.
Shortly after purchasing I got the usual emails stating my order had gone through. The next day I got an email saying my order had been processed - expect to get you shipment in 3-4 days.
3 days later and no emails stating my watch had been shipped yet. I emailed them asking what was happening and I got a reply stating they were moving locations and my order would go out first thing Monday in two days.
Monday afternoon comes and no emails saying my watch had been shipped. I emailed them politely asking if it would be shipped out and if it wouldn't be shipped out soon could they refund me my purchase.
I get an email back saying we'll refund you your purchase in due course. So now I'm waiting for a refund.
Incredibly bad service. I can only imagine what it would be like claiming any sort of warranty through them.
To follow up...I emailed them back confirming the refund. I got two emails back from them stating they would be refunding me my purchase and sorry for the inconvenience. I was just about to buy a replacement watch from another company when I get an email from Down Under Watches saying that my order had been shipped. I email them back asking them what happened to my refund and they reply with "Thanks for your patience your order was shipped today" From Singapore, I might add. I was under the impression I was dealing with a local company. This means if I want to send it back I imagine I need to pay for shipping to Singapore, not Sydney.