Previously Love That Pet North Ryde, we are a full-service veterinary clinic in North Ryde. Surgeries, routine care, dental services, puppy school, vaccinations, desexing, cattery. Open late, 7 days!
Serving the pet community of the City of Ryde. The purrfect location for pet parents living in North Ryde, East Ryde, Macquarie Park, West Pymble, Marsfield, Eastwood, Deniston, West Ryde, Ryde, Epping and surrounding ...read more
Staff were friendly and great. However, when I asked my pet's medical history for insurance purposes, they said it will cost me $25 if email to me and free if email to the insurance company. I mean, what's the difference? a month ago, they quoted me 2502.20 for my dog's ligament surgery which will include X-ray and general anaesthetic. Yesterday I rang to follow up on X-ray and they charged me 606 today for that. And now it will cost me 2713 excluding X-ray. I can't do the surgery today because it's not on a Thursday or Friday. Why didn't they tell me rather than charging me twice for anaesthetic, I could have brought her in on a Thursday or Friday. I feel like it's all about money. I understand everyone has to make money but there must be some form of ethics. Very disappointed, and when I complained, the vet is apologetic but so what? Feel ripped off!!
I'm led to wonder if there is a different NRVH that the positive reviews are for because my experience was terrible! I required boarding and when I enquired the reception staff called me back and left a very lengthy and detailed message for me - they said that my cat would need a general check up before going in as part of their procedure (this is on top of showing all the vaccination records and prior vet checks) I booked him in and was told by the vet that he may have some dental issues and needs a clean (ok fine.) then they dropped a bombshell that if they needed extractions it would be $850 for 1 tooth and $1100 for 2?!?! (For those wondering, they are not gold filled teeth!) wow talk about overpriced.. The clean deal is fantastic but then everything else is far too inflated! He came back absolutely covered in fleas after the his boarding stay and then the reception staff decided to tell me that there was a $65 fee for the consultation that they neverread more
Thanks for posting your feedback. Firstly I'd like to apologise that we have clearly failed to meet your expectations. I will be asking for feedback from the team to find out more about what happened. Once I've done this I'd very much like to give you a call to discuss what can be done to make amends and repair your faith in our service. As you rightly point out, we have over thirty review the vast majority of which as positive from happy client. We are however human and clearly don't it right everytime. That said, we do take your comments very serious and use them to try to improve the service we provide. I will be in touch soon. Best, Dr Dave Nicol
Dr Dave, Dr George, Dr Angeli and all the other staff there are fantastic. They are all friendly and personable and very knowledgeable. They always take the time to look after my pets and take the time to talk to them and get to know them. I would like to recommend them to anyone who needs a vet in the area.
I was pleasantly surprised with the people at this clinic. I went in to look for a product, having concerns for my sick cat and Dr Dave Nicol and the assistant took their time to listen to my detailed story and offered their advice - despite the fact I was not a paying customer. I believe my cat had a bad allergic reaction to the antibiotic Convenia and I was told that in their experience, there were no known such cases at their clinic. But they did not dismiss such a possibility, as rare as it may be, also warning about other possible causes of similar symptoms.