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For a chain store, you really get the small town feel here. Beautiful books, messy enough to look loved yet tidy enough to find things, and staffed by very very helpful and lovely people. The pre-orders are very organised and they don't treat anyone like a criminal or liar which is a bonus!
Dymocks is a great book shop. The catagories are clearly marked for easy access. The staff are always friendly and up to date on their knowledge of their stock. They also do not badger you, allowing you to browse at your lesuire. But, they are never far away when you require assistance. The shop has a wide range of books from old favourites to new releases.