The E Salon team believe education is the key to the future and integrity is the vision of tomorrow a mantra by which the team operate dutifully day in, day out, from the salon to the studio.
E Salons fearless approach to beauty has earned industry recognition as winners of Australias most coveted awards - 2014 AHFA Australian Hairdresser of the Year, 3 Time Hair Expo Salon Team of the Year and Emerging Hairdresser of the Year and welcomed them aboard the worlds most respected educational platforms.
Successes reflective of a vision that challenges the standard perceptions of hair design; shifting the parameters of beauty far beyond its boundaries. The team strives to develop and deliver the new and contemporary textures, twists and techniques that are always comfortable, touchable, approachable - a twisted elegance, just like the team ...read more
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So dissapointed with E Salon and expect more for a Salon on the Upper North Shore. From the moment i called I was immediately put off as the advised ( demanded) an upfront deposit or no booking. When i arrived, there was not even a smile from the girl at recepition. The staff seem young and very in experienced and spent time chatting about personal lives while i was having my hair washed. The hairdresser then spent the rest of the appointment trying to sell me ( overpriced) product. Unfortunately this did not make for the relaxing experience i was hoping for an will not be going back.
PART 1 :
it is with great disappointment that I read your review of your visit to é SALON. We searched our database for your visit and cannot find any evidence that you have actually visited the salon.
As a company we pride ourselves on delivering the highest level of hairdressing in a warm and friendly environment. Although we don’t always get it right, I know for certain that the key areas you have highlighted as disappointments are key areas in which we excel.
I have found that there seems to be some inconsistencies with your comments regarding your visit, which leads me to believe that you have either reviewed the wrong salon, you have a hidden agenda or this is simply a fake review.
As we are limited to the length of our responses, I have been advised by the team at TRUE LOCAL to split it into 4 parts.
PART 2 :
1: In regards to deposits, we require all new clients or longer services to pay a deposit in order to secure the appointment; this is done to ensure we protect ourselves from anyone not showing up to their appointment or making false appointments, similar to false reviews.
We do not “DEMAND” deposits, it is always the clients’ choice whether they choose to make the deposit, however we cannot secure an appointment without a paid deposit.
2: In relation to not receiving a smile at the front desk, that is very unusual as Madison, our Salon Coordinator is outstanding at customer service, and is an absolute asset to our business. Her demeanour and professionalism is second to none; she takes great pride in her position and her role as our first point of contact is taken very seriously.
3: At é SALON, it is unheard of that any team member would ever discuss their private life, or anything other than hair at the basin amongst themselves. It is not our culture, and we take our culture at é SALON very seriously.
The only conversations that take place are when we engage with our clients. It is not always about hairdressing as sometimes our clients like to discuss other things, sometimes personal and sometimes hair related. It isn’t something we don’t encourage, however our goal is to always work with our clients. If you did visit our salon, you would realise that as soon as you walk into this area, it is a sanctuary and an area where everyone loves to relax.
4: I find it extremely unfair at your suggestion we have a team of young inexperienced hairdressers. Our team is a beautiful mix of young and mature hairdressers, each exceptionally trained, highly-experienced and incredibly passionate about hairdressing and delivering the very highest standards to our clients. It is both unfair and unacceptable that you criticise my team in this manner. I am both proud and completely inspired by my entire team and their commitment to é SALON.
I wish you all the best in life and the entire team at é SALON wish you a truly wonderful day.
Thank you for the opportunity to respond to what seems to be false review, if not a review with a hidden agenda as you have withheld your name not giving us a real opportunity to be addressed.
I have been going to E-Salon for 9years. I have since moved house, and now travel at least 45mins, and would travel further if necessary! Their professionalism and skill are second to none. They have the ability to make each and every visit the most relaxing and luxuriating experience. I am constantly being complimented on my cut and colour thanks to their amazing craftsmanship. There is a reason they are a multi-awarding winning salon, with multi-award winning hairdressers. I would highly recommend a visit!
Thank you for your wonderful feedback Julie, it is always a pleasure looking after you. Looking forward to seeing you in soon. Emiliano
love this salon - every appointment is like dropping in for a visit with old friends! the attention to detail and care they show their clients is incomparable...i cannot recommend é SALON highly enough - cut, colour, treatment, you name it - you will always get what you want!
Always great having you in the Salon Claire. Thank you for the great feedback the ram will be delighted to hear such a great review. Look forward to seeing you soon. Emiliano
Love love love the salon and the staff, I’m always completely satisfied when i leave. I have recommended e salon to a lot of my friends and family and they all love it too. The staff are very professional, always on time and they actually listen to what you want done. Emiliano has an awesome team, and you can see why they are leaders In their trade.
Thanks for taking the time to give E Salon a 5 star review. It is always a pleasure looking after you in the salon
We look forward to seeing back in t he salon soon and have a wonderful day. XX
Thanks for taking the time to give E Salon a 5 star review. It is always a pleasure looking after you in the salon and particularly enjoyable showingh the latest pics of Arianna.
We look forward to seeing you back in the salon soon, have a wonderful day. XX
I've always had a fantastic experience at Esalon. Lisa in particular is the ultimate cutter, colorist and stylist. For my recent wedding, Lisa was professional and flexible, and took the time to advise and help me with my hair choices. On my wedding day, Lisa styled our hair, and everything was absolute perfection, we got so many compliments! I cant thank Lisa and the team at Esalon enough!
Thank you for taking the time to give E Salon a 5 star review. We always love looking after you in the salon and are stoked that you loved your hair for your wedding.
Lisa absolutely loved doing your hair and what a wonderful place to get married. Hope you had a wonderful honeymoon and we look forward to seeing back in salon soon. Thanks Emiliano