I have ordered their pizzas before and found them to be great, last week I ordered again, and they would have been the worst pizzas we ever had. The cardboard box they came in tasted the same as the pizzas, we actually tried it. I rang to complain, they said next time I ordered I would get it free, I declined the offer, being in the pizza business they should have got it right the first time, it was 3 different pizzas, no excuses, never again.
I bought their Trio of dips pizza, just to receive 3 off dips. One had mould in it and the other two had turned to liquid and smelt so bad i dry reached. Lucky I didn't eat any of them. Had been a happy customer till then. Will never go back!
No one is perfect in this world. If I was you I would give them a chance.... if they making same mistake or other then it's a different story. I had worce experience with Dominos and Pizza Hut but I never stop buying from them because if they don't repeat.