East Coast Car Rentals offers you the lowest car hire rates for Melbourne city area. If you are visiting Melbourne, hire from our Melbourne depot in Melbourne CBD. On top of our cheapest rates, you will be provided with a new or near new rental cars.
Had my booking information from a booking made online. Clearly stated that the total cost for was $140 to pay at counter. If i wanted $0 insurance excess it would cost a total of $45. Thats a total of $185 i am expected to pay. I get to the eastcoast office and am charged $217.70 with a $350 excess as their were fees not stated in my contract. I tried to argue the fact but as I had already been led to this place it was easier to suck it up as time was more imortant. If i had more time I would of made them take me bank to the airport and would have hired through another company. And they knew this and loved this. Very bad way of getting customers. I wont even rate this company. Will be taking to ombudsman so no other poor customer gets stung with them. .
I used east coast car rentals at Tullamarine when i was on holidays. Whilst on holidays an unknown person stole the rear windscreen wiper of the vehicle I rented. If you pay the premium reduction waiver theft is covered but east coast car rentals made me pay to buy a new rear windscreen wiper. I'm disgusted with how they can do this. I'm on here to let you all know.
had a great experience renting a car at East Coast before. I rented a car because I need to detail my Volvo C70, luckily when I get a quote from their office, they really impressed me about the rules and the wide information regarding on how their policies going on upon renting a car.
Due to a paperwork error, I was accused of causing damage, had to wait almost an hour before it could be sorted. After this delay, I was in a hurry and asked if I could be dropped at my hotel. I was told by the clerk it was not possible. When I asked the driver what route he was taking as one route was walking distance from my hotel, the clerk ran out to tell me off loudly in front of other passengers. Bad customer service.