Based in the south-east Melbourne suburb of Hallam, Victoria, we are a young, upcoming garage door company established only in 2010 supplying the builders market.
We pride ourselves being the original major supplier of insulated sectional doors & Western Red Cedar doors in Australia. Since our genesis we have been installing our doors for many residential building companies in Victoria, including Porter Davis Homes.
Large quantities of stock at all times & operating our own spray booth on site gives us the ability to be able to produce & install our product in very efficient time at competitive prices. These have become key factors to our success so far as well as our unique product.
We believe we produce the best garage doors on the market that not only look great, but help Australian families cut their energy ...read more
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I am extremely disappointed with Eco Garage Doors.
After spending a significant amount of money upfront for the purchase and installation of 2 roller doors I am now forced to hire another company to reinstall both doors.
Eco Garage installed the doors in such a way that the gaps above and in front of the barrel were maximised - I'm talking really big gaps - rather than minimised even though they knew I'd be using the garage as indoor space (PT studio) with air-conditioning. The doors were placed flush with the inside of the garage rather than the outside and the barrels were positioned much farther beneath the ceiling than necessary.read more
I cannot tell you how disappointed I am with both our Eco Garage Door, and their customer service.
We recently moved into a house we bought and within a few weeks we were having issues with the garage door. We had cables jumping out of the tracks which was causing the door to not close properly.
I called Eco head office to try to arrange a service on the door. The lady I spoke to was quite helpful and offered to look up our address to see when it was installed and if it was still under warranty. We discovered it was installed in September 2015 and by March 2017 was out of warranty. Too bad, so sad was her philosophy. She then said she’d pass my details to a technician who would be in touch within 48 hours to arrange a time. That came and went. Another follow up callread more
Worst customer service ever. Six installation dates booked in and always a delay. Lie after lie about the issues. Would not recommend to anyone. Am a builder and have a lot of builder mates and would warn all of them off. To be honest I am disgusted with them. As of now I still don't have my doors even though deposit paid in good faith when requested. Worst experience ever. Never again.
Similar experience. Did you ever get your issue resolved?