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I could not be more disappointed or disgusted in Fantastic Cleaners after using them for an end of rental clean. I do not recommend them to anyone. The cleaners left a significant sized hole in my bathroom wall after ripping off my towel rack. This could only have been caused by them standing on it for who knows what reason. The cleaners had a 'friend' who could do a fast patch job as they wanted to avoid notifying head office. I did not trust the cleaners after this, let alone aread more
Have used many cleaning companies in Melbourne over the years, none have been this unprofessional and unreliable. Beware before booking. Booked cleaners to help me prepare for the arrival of my in laws tomorrow morning. I'm 9 months pregnant with my due date tomorrow. Only booked this morning when I realised would be impossible for me to do it. But was reassured all was confirmed, received confirmation email, so turned down the other cleaning companiesread more
It is unfortunate that the service was not acceptable. They promised a lot for the End of Lease Cleaning but have not done what was promised. I took photos of the work that was not completed, as listed below, but was met with, if you landlord signs off then its fine. Shower screen not done. Floors not done. Skirting not done. Cupboards not done fully. Dust on top of cupboard doors. Blinds dusty and not touched. Grout on floor in bathroom not done. Its lucky that theyread more
After stuffing me around for several days I had the following highly stressful experience with these people the day before a rental inspection while I was very sick: *Took photos of inside my house without permission (my son caught them) when I asked them why they were taking photos they denied doing it. The company later admitted that they had taken photos. They are liars. *Cleaners were here for just over two hours and didn't finish the job. Floors were sticky after theyread more
Dear EMPowered06, Please accept our apologies for all the inconvenience caused. We would like you to know that your feedback and comments has helped us tremendously in our efforts to ensure that the cleaners improve their performance and increase the level of service. Let us also express our deepest regrets for any miscommunication on our part. As aread more