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Been a member for 8 Years and absolutely LOVE this gym. Staff really care about you and always greet you by name. Gym is always clean and equipment is well maintained. They have a huge range of Group fitness classes and experienced personal trainers. Oh they also have a beautiful creche that my friend use and the childern love it.
No after sales support.. once you become a member, you are on your own, worst customer service ever. I tried different classes.. some are ok but I just felt some instructor arent friendly..some treadmills has problems with the audio. The process to cancel membership was complicated and it's not been communicated clearly, I spoke to 3 different staff within the period of 2 weeks and all did not take effort to make things smooth, in fact all tried to prolong the process and in the end my direct debit will be charged more than it should. If the communication was clear, that will not happen. Try to read their google review, I am not the only one think this way. I felt that I was pushed to sign whatever I have to sign to end the contract, stating that they will not process it unless I sign. They only want to get extra money.. I want to stop them from keep deducting my direct debit and felt intimidated at the end so I sign the form. After I sign the cancelation, the staff saidread more
Great gym, but their child care availability is a joke. I was repeatedly told I wouldn't be able to get in, to try calling at 6am on a Monday morning, and even offered a child care waiting list. How about extending the hours since you are supposed to be a womens gym? Other gyms have multiple sessions or availability until midday. Only other complaint is no tv's on wall to offer a distraction while using cardio machines. Class availability is great and facilities are good, just hard to get changed without all your clothes getting wet in the small changerooms.
I wrote a good review years ago about this gym (Fernwood Ferntree Gully), this is when it had a lovely lady running it, who understood people situations and was really lovely when i had to cancel at fernwood and waived the last couple of payments i would have needed to pay for the 2 weeks after i cancelled as she understood i couldnt afford it and was so lovely about it and made sure i was ok.. This new lady running it now, is so horrible, and i feel now that the gym is now just a money grabbing business that does not care about the people or your situations.. not only that, i told the lady when i joined up again when i could afford to again, that i didnt want to be put on a membership and wanted to be on a plan that i could cancel anytime i liked as if my financial situation changes again, i want to cancel it like before by just giving them 2 weeks and then no other payments would need to be made and no cancellation costs, well i was supposed to be on that butread more
This is a nice gym with a nice atmosphere, but I don't really rate their "professional" advice. The Food Coach told me to snack on packaged stuff, even after I told her I'm more into making my own food from scratch. Don't get me wrong, the staff are super friendly and helpful, I just can't understand fitness workers advocating anything other than fresh food.