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Disgusting behaviour from staff! After discovering several HIDDEN FEES I attempted to have a mature conversation with Belinda and was met with hostility and defensiveness. Later, several of my phone calls and emails were ignored. I then emailed the supervisor Kerry, which was also ignored. Finally, I emailed the owner assuming he would be appalled at the way his staff behave, yet this email was also ignored! Unprofessional, sneaky and rude staff who do NOT care about their customers. Avoid this gym at all costs and watch out for the hidden fees that they DO NOT disclose.
I have been a member at fernwood camberwell since August 2013 and I love it! I am here nearly everyday because its a great place to be! The staff are really nice and motivate you all the time it makes you want to come back for more. They have a wide variety of classes that keep you fit and toned. The equipment is easy to use and having their own hairdresser and beauty therapist is a plus! I picked camberwell also because its the only one with reformer Pilates that is included in the membership. I definitely recommend camberwell because its full of different shapes and sizes so you aernt intimidated at the start!
Some of the worst customer service Ive come across. The sad thing is you cant even go to the management to get something straightened out when I spoke to the management at Camberwell, told me about their contract then later had to go back on their own word after I pulled out the contract I had signed. The camberwell fernwood is a joke. If your in camberwell try elsewhere, at least its 24 hours and id rather have no staff then patronizing and unhelpful. Disgusted
Fernwood Health Club Camberwell can offer you all sorts of services ranging from the Exhale Spa and Hairdressers, to the Pilates Reformer Studio, plus a fantastic range of top quality classes in a huge studio. Plus state of the art equipment and the support of a qualified instructor, guarrantee you great results.
Childcare for the little ones and ample parking ensure that there is no excuses to not get down to the gym!
All your needs under one big roof, what more could you want!