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This pool shop has on a number of occasions let my pool go green. I had a monthly service paying $140 a month on average. Sometimes charging me over $170 a month. Very pricey. I called to cancel my service as I had a gutful of my pool going green and paying such exorbitant charges. They offered no compensation, no offer to fix the problem they had caused. I had been using the service for over a year and my experience has been very poor.
Truly awful! I was paying more and more for less and less of a service. Staff have no real interest in providing a service - they have a take us or leave us attitude- I’ve decided on leaving. They cannot listen, accept they may have a problem and think about changing their service. I mentioned twice in a recent conversation my unhappiness with their service - no response - when I stressed it I wasn told I had made the comment six times. I hadn’t. I said I was repeating myself in the hope there would be an apology and a commitment to a better service. The response was that no one who worked there would have been rude in the way I described!
Was a regular customer for must be close to 10 years. Bought some chlorine Nov 17- container was faulty, broke and leaked all over my car. When I asked for a replacement they refused, accused me of lying and said theyd never seen me before. Incredibly rude to me in front of all staff and customers. Never again.