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if there product is faulty you only get 75% back not a full refund even when consumer affairs get involved
they are also not up to date on animal care and they are very expensive
**WARNING go to another pet store
You're so right. I only go if I have to. The snakes are in tiny enclosures. The Tarantulas (I breed them) are in tiny plastic containers they fit 3 plastic containers in to a 30x30x40 to save space... they give the spiders about 1.5inch of soil and since they sell only selenotypus sp2 tarantulas who spend 85% of their live underground it horrid and they very over priced.
Prices are over the top for almost non-existent customer service provided by rude staf. I went there recently to purchase premium cat food. ALL other pet shops offer a full refund should the cat refuse the food. When I asked if they would refund they wormed around and finally told me that I would get a store credit rather than refund. Well, the common policy of those high premium brands is a full refund - this policy is not honoured here!
We now never go there to buy anything but rather to see how many dead fish we can count.
Please do yourself a favour and do not spend your money here, shop around as suggested in below review and use the money saved to go to the movies.