Absolutely hopeless- don't even bother with this flight centre. Broken promises, poor service and absolutely no commitment to their customers whatsoever. They have to be the most useless staff member in Gosford Flight Centre- promised to contact me back on Monday about a planned trip, and since then hasn't- after calling flight centre numerous times to contact this staff- shis staff's colleagues continue to tell me staff is busy and will return my call soon. It has been weeks. This staff is a complete failure, she should be working elsewhere, not a travel agent as that seems too much for that staff's to handle. Go some where else for good service!