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We went to the store on 12th of October to get a quote for floor coverings and was told we'd get it the following Monday. The following Friday still hadn't received it so we telephoned to follow up. Then told we'd get it that Saturday. Nearly three weeks later still no quote so telephoned again, given sighs and frustrations about having telephoned again. Couldn't be assured when or if we will actually ever get the quote. Very disappointing, I believe the job would be around $10,000 maybe they don't need the business though you wouldn't know it by the state of the store. It might be a blessing judging by the other reviews...
Apart from a particular staff who was lovely, this shop does not deserve your business. Very unprofessional, under-delivered then accused my tiler of under-quoting. Multiple broken tiles per box. Multiple phone calls and emails required before you could find out basic information like a delivery cost and delivery time, and watch out if you have stairs, delivery costs 3x more. One particular staff seems to be the only person who has a clue, no one else there knows anything.
Whatever you do don't go near these incompetent and unprofessional. So many things have gone wrong since I made the mistake of choosing Traditional Tiles I have had to put it in point form to fit it in the review box:
-Charged GST on top of the displayed price of their tiles in the showroom
-Did not measure up correctly when doing the quote and had to revisit the site
-Asked for full payment of the tiles before they would order them (I guess if the dont have an account with their supplier then the supplier doesnt trust them)
-Refused to give a start date until the tilesread more
I feel your pain. Thankfully mine is complete now, but your story sounds so familiar!
Has a wide range of products and is more than helpful when you're looking for the right product for you. However when it came to installing my flooring it took twice as long as they estimated (layer would need to attend to other jobs or didnt bother turning up) and 'additional' works not included on the quote ended up costing me an extra $900. To top it all off, not enough product was ordered and I was charged with more costs - which didn't come in until 6 whole months later!