I had my 2 little West Highland White Terriers groomed by 'Forever friends'. I was appalled with the result. One was left with very long hair on the ears, the other was shaved, one was left with long hair on its tail, the other shaved. One had long hair on the nose, the other shaved. So bizarre. Nothing was uniform. My male was very stressed after. These dogs have both been groomed since puppies. Never had a problem before.
I really appreciate your feedback, unfortunately, due to the dogs coat condition as in the photos, also being in a new address and no owners being home, my amazing staff did not recognise the dogs as it had been a year since our last visit. Unfortunately could not recognise the breed under the mess they did the best they could with what was presented. We immediately offered to rectify the situation but unfortunately that was not convenient to our client, and they requested an appointment a week later. Due to a number of reasons we declined this then proceeded to get threats at all hours of the night. It seems they followed through. I stand behind myself and my sensational team 100%. We always do our best to cater for the comfort of the animals not the vanity of the owner. We have been in business a long time and will continue to do so. Thankyou to anyone who has taken the time to read this I look forward to hearing from you.