We expect Foxtel to respond to our reviews ..we would like to know the reasons for sudden disappearance of our favorite channels .we would like to be informed of changes..it is a matter of sending a letter or an email or even an sms..customer service phones will not clarify any of these issues..Customer Service is not about only giving info aboutread more
Recently you have changed Foxtel Arts channel to Smooth/arts which is very disappointing..why impose Playlists for a whole morning and afternoon ? MUSIC Channel already broadcasts playlists of all sorts of music all day..why couldnt we keep ARTS CHANNEL as it was...it was my favorite channel ..I enjoyed thoroughly watching Classical Destinations,read more
Foxtel you have become so greedy. Charging 0.7% surcharge when you Bpay. Not everyone can direct debit. I am a POA for my brother who is on a disability pension, so I pay for paper invoices, which I fully understand and accept the $2.00 charge. Do you really need to be charging pensioners or anyone else, a surcharge for Bpay. The amount you charge forread more
OMG FOXTELL we have been loyal customers for 15 + yrs never in all that time have I been so dissatisfied with your call centre.. discusted with the treatment we recieve... my mobile phone bill just arrived . ive spent a total of 9hr 10mins to your all centre in asia at a cost to me of $486.84 cents. we are now as a family concidering disconneting your service !!!!!