We understand that your possessions are valuable and we treat them like our own.
FULLY INSURED REMOVALISTS IN BRISBANE
Fragile Removals is a removalist and storage company that has been operating for more than 15 years throughout Brisbane. We offer a number of services, including:
-Furniture ...read more
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This company did a terrible job of our move in Brisbane. They sent the wrong size truck, meaning we had to waste money swapping vehicles. One of the movers clearly did not know what he was doing, asking constantly what to do and needing long explanations. The move took a lot longer than it should have. Two pieces of furniture were broken. I witnessed them on more than one occasion trying to shove the furniture through a door it clearly wouldn't fit through (when there was a more appropriate door that would work). There were scratches left on two of the doors of the rental property we were moving into as a result. After many, many phone-calls and e-mails some compensation was offered and someone was sent to fix one of the doors. After two efforts to fix the door unsuccessfully (painted a door with wall paint without stripping back old paint, and then came back and painted it a much darker colour), we were offered compensation that would not cover theread more
Appalling experience. They wasted time to increase their pay. They **dragged** my furniture up into the truck instead of lifting it, resulting in deep scratches to numerous pieces. Head office was unpleasant to deal with. I am still significantly out of pocket. I will never EVER use this company again. STAY AWAY.
Hi Anonymous 4444, We are professional removalists preforming thousands of removals a year, we would never drag furniture instead of lifting it. A large percentage of our client are repeated client and referred clients, this is due to the good service we provide. Could you please give your RP number so I can locate your job and contact you to resolve the matter? With Regards, David Drezner | Manager
This was my experience too!
Fragile is amazing. They were nice and honest, and after a stressful week of moving, I almost cried when I saw the bill and shook their hands. First of all, their representative did a great job of asking a lot of details about our move to make sure that he gave us a good estimate. We had a fairly uncomplicated request -- we needed some guys to help us get my piano onto truck without breaking off the legs. These movers were terrific and better than their word. 3 guys showed up that morning, on time, very friendly. They wrapped up our piano in furniture pads, shrink-wrapped it, and loaded it on to the truck. Then, the guys said it had only taken them a few minutes to do the piano, so they offered to help us with a few other things quickly. They wrapped up our couch and our TV, and even offered to do our mattress. We gave each of the movers a nice tip, because they were just awesome and they could have easily charged me more for the services they provided.