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I've had an excellent experience both times I've rented through FRE over the last 9 years. I find them to be clear and straightforward in their communication and have always fixed any property issues quickly as long as the owner had approved it. If the owner didn't approve, FRE let me know in good time. I've always found them to be flexible and helpful and would happily rent through them again. Thanks for everything Charles and Liz!
I am extremely surprised by some of the reviews but did notice they are quite old. I have been a tenant with FRE Real estate for almost 9yrs and have just recently moved out. My experience with FRE has been nothing less than a very positive one. Anytime that I needed a repair carried out or even more recently new appliances installed, it was always actioned promptly and Charles and his team did everything possible to ensure that it was carried out at times that suited my work hours and that was convenient for me. The trades that Charles use have all been wonderful to deal with and stick by the times that they promise. Charles has gone above and beyond in the past two weeks to ensure that my transition to my apartment has been a stress free one. His flexibility and patience has been greatly appreciated. Charles has been an excellent landlord and I will miss the great relationship we have had. The new tenant is in great hands!
Haha, you must be Charles himself! No one who has ever met him would say this!
Worst person I have ever meet. Charles is not only rude but he has been very under hand with things. Would never recommend any to this company.
Worst customer services i have ever had. Waited to 2 years to sort out a broken fan in my bathroom. One day my house mates was at home to find the door being opened by the agent who was conducting an inspection with out us even knowing.
Its a shame the lowest rating i can give is 0.5
You're not alone.
This blog is in response to the many people that have left negative reviews of FRE Real Estate in Elwood VIC. (See http://www.friedlaenders.com and Property Manager St Kilda/Elwood) If you have any comments you'd like to share about your experiences, please do so in the comments.
If you are unfortunate enough to deal with this firm and its bizarre principal, like me you will be shocked at just how rude and badly run it all is. Their motto was "the extraordinary agent" and nothing could be more apt in an ironic way. All of my dealings with them have led to the tribunal as it seems that even simple problems can't be sorted out.
Agreed. They are so rude. Ive had to push and push to get basic things repaired. They are completely unprofessional, I'm amazed how they speak to clients from the reception staffs. Wish I had seen the reviews before renting with them. A Complete nightmare.