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If I could put a big "ZERO" I would. Very disappointed with the timber delivered, we purchased for a better and standard timber and we were given a feature grade timber what a "rip off". On purchase we were told by the sales lady that standard and better is a smooth finish and we were shown a sample for the said timber. It will be all good quality for the price you paid for. On delivery we unpacked only to find that the majority of the pack is all feature grade quality. With cracks and rough sawn marks, and some holes in the timber . We showed the lady the timber she delivered and we said to her the timber is a feature grade not a standard and better that we paid for. We are surprise when she said feature grade is worse than the reject timber given to us of which she classify as a Standard and Better timber in that case the feature grade is actually a firewood so to speak, I have not read all the review before purchasing to this place as it was rated 3.5 stars. Don't beread more
This is a review of the customer service of this business.
Not a reflection on the products.
Travelled over an hour to pick up the wood I had ordered and paid for.
The wood was not in the lengths we had agreed on so then couldn’t be transported in my ute.
The lady working the front office was super unhelpful (to keep it PG)
Had non existent customer service skills and her attitude was amazinglyread more