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Perhaps it has gone downhill since 3 years ago.
I do not doubt Jaguars are prioritised.
But if you have what one must ask whether they deem not worth prioritising (i.e. not a Jaguar) even if you are an epileptic and your mother cannot walk then some may say make alternative arrangements.
Is 5 days for cosmetic damage reasonable?
Is being told that we need to have a meeting on whether we have the parts reasonable the 4th business day
Is offering hassle free and towing services but potentially failing to deliver on an invitation to treat reasonable?
Merely posing questions.
They used to be good year ago but now its like a sausage factory providing hurried, very low quality bodywork repairs.The paint on the repaired bumper of our Mercedes Benz had a large visible paint bubble & the paint started to crack & peel in several places only weeks after the repair. I find it infuriating that I take an expensive car there for repairs & they screw it up & seem have no concern that it is a luxury car for which we paid a lot of money. On the last occasion we needed bodywork repairs, we took our car elsewhere & were very happy with the service & quality of the repairs. Gabba Collision Repair Centre quite frankly isn't deserving of anyone's business.
My 3 week old car was towed to GCRC straight from the accident, they weren't a recommended repairer thru my insurance company but after seeking advice from my dealership I was happy to leave it there. Due to a parts delay of 2-3 weeks from Japan the team at GCRC successfully completed repairs within 5 weeks (much to my relief). They were extremely informative throughout my ordeal & I'm very gracious for all their help. A fantastic job thank you so much :)