Geeks2U comes to you to solve all of your tech problems, same day, nationwide, seven days a week. We've helped more than 200,000 Australians get the most out of their technology. Windows, Macs, tablets, mobiles, TVs: if it hums, beeps or clicks - we can help!
Have used these guys before and they were fantastic. Not so now however. Rang to book and was told of a $150 cancellation fee. I was desperate so I said 'ok whatever.' Bad move. 9 hours prior to the technician arriving I had an emergency at work and rang to cancel. Without even a mention of rescheduling I was proudly told I would be facing a $150 cancellation fee. They were not remotely interested in why, they just wanted $$$ from me regardless. Have since used a far cheaper and excellent service with NO cancellation fee threats. I have a feeling some of these glowing reviews may be faked? Use them if you want but be careful.
Hi Sinope, thank you for your post. I?m really sorry to hear this. Could I please ask you to email your details through to firstname.lastname@example.org and I will give you a call straight away to discuss your concerns. Regards, Justin.
I needed some help with home wifi system and had been recommended Geeks2U. Their website included plenty of praise via facebook posts. I arranged a time as late in the day as practical. As many other people are these days...I am an hourly rate contractor and having to take time off work hurts. Geeks2U made it clear during the phone booking that the technician would arrive between 3:30 and 4:30, so I left work at 2:30 to make sure I was home in time, but assumed the technician would arrive around 4:00 for what I judged to be less than 1 hours work. Then...nothing. At 5:15 just as I was getting ready to leave to another appointment, I received a call from a consultant to let me know the technician was "running late". I would never have guessed. I explained that I was no longer available and the consultant suggested another time...which I impolitely declined. I guess I will be finding other geeks that can at least ring and let you know that they are running lateread more
Thanks for your comment Steve, I'm very sorry to hear that your experience with Geeks2U hasn't been a positive one. I'd really like the opportunity to turn this around. I have located your customer file and tried calling you but have been unsuccessful in getting through. If it's not too inconvenient could I please ask that you email through your preferred contact number to email@example.com. Kind regards, Justin T.
Much too expensive..
and didnt listen
Hi Ramone, thanks for your post. Sorry for the delay but I've only just become aware of your comment. Could I please ask that you give me a call as I would like to resolve your concerns. Many thanks, Justin
Technician was prompt and helpful, offering advice even though he couldn't fix the problem. Offered to stay and fix any other computers as well since we'd payed for his first half-hour. Followed up to talk me through setup of new hardware when it came. Top notch!