The art deco building at Turramurra opened its doors and welcomed all to a unique aquamedic pool,steam room,vichy shower,hydrotherapy bath, treatment rooms and cutting edge hair and beauty salon.This is where body,mind and spirit come to their senses: where pampering is part of wellness and the warm,friendly,relaxed atmosphere is all ...read more
Very disappointing and not worth the money considering that this spa is priced as a premium service. My friend and I had packages together however a staff member was late so the timing was off for the day, parts were rushed and we had to eat dessert during our pedicure then rush off with wet nails. Massage rooms close to the front are very noisy. The therapists are lovely and did a great job however response from management to our feedback was very defensive and at times rude. It is for this reason that we would not return.
Very disappointing massage from one of the senior therapists. But worse was how I was treated afterwards. The Receptionist was truly wonderful and made me feel like a valued client, understanding that I wasn't happy with the massage and offering me a free repeat massage. But a few days later before I could rebook, the Manager called me to "clarify my feedback" and spoke so sarcastically about my experience stating "well of course you'll come back, you're getting a free one". I felt so insulted and offended that I have not been able to walk back in their doors. I certainly won't go back and will continue telling all my friends how they insult their customers instead of treating them to a relaxing experience.
My experience there was not a great one and I wouldn't recommend it to my friends.The staff I had were really rude and acted like they were bored looking after me. The reception staff was very rude even on the phone but worser in person. Really disappointed as I'd heard some good reports about Gillian Adams, but also heard some negative ones too. Maybe your experience there depends on what staff is the ones looking after you? I won't be going back. I wish I'd seen these online reviews before i wasted my money there.