Awful customer service. I always paid the charge for card purchases under $10. As some some people had not been charged this cost I asked for the same. I was told no and just as I was about to say I would pay it the manager turned his back on me and walked. I will never buy a coffee from this Gloria Jeans ever again.
I am generally not a lover of Gloria Jeans - like Belinda.H mentioned below, there are always smaller, locally run cafes that are worth supporting. But as far as a chain goes, this place makes a great coffee. If you get a chance to get a coffee in the morning, you may bump into the owners, which will potentially give the place a bit of a "locally run cafe" feel to it, rather than just another notch on the GJ's belt.