PLEASE READ THIS BEFORE YOU BOOK WITH THEM!!! They are a SCAM company. DO NOT book with them for cleaning. First of all, they quoted me over the phone for a price of $330 to do bond clean for the whole house and carpet clean as well. I agreed to the price and they asked for my credit card details. I immediately asked them if they are going to charge the credit card after the service is done and they promised me with a yes. Still I reluctantly gave them the details. So, the day that the cleaning meant to be done. We were they around 40 mins before and 1hr15mins after the agreed time. They NEVER came.Nor did they try making any attempt to contact me why they didn't show up. There were not a single telephone number on their website I can call that doesn't go to a voice mail. Then I checked my credit card account and they charged me 2 days before the cleaning meant to be done and they also over charged me an extra $10 of service they never provided. So I emailed them on the same day asking for a full refund and email them again 2 days later. Up to today, I still haven't heard back from them and no refund for my money yet. SO DO NOT BOOK WITH THEM FOR CLEANING!!
Hi I actually have a fantastic review. I look forward to leaving reviews and I can say this company have done superb jobs on everyone of my clients homes. Sam is always respectful and I've overheard him on his phones calls with other clients and he handles complaints very well I couldn't believe how much he is provoked by demanding customers I commend him for telling them that he'll sort out whatever the problem if they have a better approach towards him and don't curse. I know from a business standpoint you can't please everyone and the minority on here are trying to do just that and that's ok! But my opinion is the opposite I say thank you for your cleaning services you are a nice person to all of us. Cheers!!!
Extreamly rude, cant belive they are still in business. Had them booked for full rental vacate ie carpets pest and cleaning. Didnt turn up and im glad now as i can see i would have been left more distresssd. I Phoned at 8.30 (Booked for 7.30am) was told would be there by 9.30am. By 11 am no show ( i was vacating rental property that day a Saturday) I phoned again and he said i was booked for next weekend and it was my mistake. He then procedwd to swear at me before hanging up. I had to phone around very short notice to get other cleaners etc.
You did my house today wish i found this before i booked you and i am not happy at all. Firstly you charged $109 when we agreed on $99 like your ad states on website for 5 bed i have 3 bed 1 lounge and a hallway. The price was agreed on when i booked! You also didn't need to move furniture so why the extra charge? And don't tell me gst because that is not present in your ad! Secondly why did you not vacuum like stated? Obviously another rip off! And thirdly why didn't they move this mat photo attached We both work in a very successful business that we could of passed on business your way, but not now! You are lucky i was not home or i would of pulled you up on this as soon as you didn't vacuum. Don't advertise what you cant deliver #reviewtowin
Never use these cleaners. I've written a proper review on Google, but to summarise; 1. Asked for credit card to put deposit, $440 immediately, eventhough the agreed amount on the phone was $240. 2. Smoked on the property and in the house, can you believe it. Could smell cigarettes when I walked in and our toilet airfreshener had been sprayed throughout the house to mask the smell which was still potent. Cigarrette butts left all over outside, one was left lit and burnt into the back deck. 3. Pathetic clean. Literally could have cleaned it to the same standard in 1 hr for free. Rental agency is now asking for $350 to clean because they didn't even think it had been cleaned professionally. 4. Please just don't do it.