Called to enquire as to whether they could supply a no obligations quote and was interrogated loudly and at length as to whether me and my partner were paid for our labour. Incredibly rude telephone manner. They could have just said no or that they charge for quotes.
I've just joined TrueLocal to provide a critique of this business. DO NOT USE! I've just spent almost 9 months dealing with them over a simple warranty issue. They were quick to send a technician around to diagnose the problem but then because it was a warranty issue, they couldn't have cared less. There were repeated phone calls, excuses and just plain indifference from the main person I contacted at Grech. Even a direct visit to the shop didn't produce a result. After goingread more
In all my professional experience dealing with contractors, I've never dealt with people quite as rude and lacking in initiative as them. The management staff who provided the quote, and the accounts staff, were abrupt and lacked professionalism in the way they communicated. Their accounts staff, needs to attend Basic Phone Etiquette 101. I'd be very, very surprised if they have any returning clientele!
Recently had these guys out. Mishaps with communication between office and tradesmen on appointment dates resulted in another weeks delay. Paid $165 to be advised we need new ducts and received quote $500 dearer than other businesses who would have provided the quote for free! Two stars only because the tradesmen were polite and seemed professional.
From the initial phone call, my wife and I had an unpleasant experience with Grech. We wanted to support local business, but we cannot recommend dealing with this business. $1800 in repairs 2 years ago with these guys has now turned into them saying we need a whole new heating unit. This time round, they said don't repair, the new parts might fail again, you need a whole new unit. The whole interaction seemed suspicious. So we did a little checking and their quote wasread more