Gutter Guys was established in 1998 and is proud to be the leading gutter replacement business in Perth, Western Australia. If you're having gutter problems or your gutters are rusty we have the solution.
We use our superior buying power to offer our customers excellent prices and a huge range of gutter types including the standard range of Colorbond gutters or our premium range of Colortuff aluminium gutters. Colortuff aluminium gutters are manufactured from marine grade aluminium, the only marine grade aluminium gutters available Australia wide!
I had work done by gutter guys last year. There were problems from the start but mainly it rained soon after installation with the gutters leaking in many places. From then on I was intimidated. I was told I had to have the subcontractor back to fix his work, no choice. I was worried that the job wouldn’t be done properly again but felt intimidated. Arriving home after being away for the winter, strategically placed buckets were full and first rain shower I was home gutters and down pipes leaking. I’ve read GG’s responses to other complaints which are aggressive and that is my situation. I would recommend not using a subcontinent business for any work.
I'm sorry you feel this way. We go out of our way to make sure our customers are happy with the job but can only attend to an issue if we're allowed access to the job. If you change your mind and allow the installer access I will send him to attend to the leak
We recently used Gutter Guys to install new gutters and gutter mesh on our rental property. Not only did they turn up when they said but they did a great job and kept us informed of what was happening. An excellent experience and we will use them again on our own home.
Cannot recommend this company. No customer service or ability to accept responsibility. A zero blame policy exists for these guys. issues reserved only for the sub-contractor and the customer.
Rude, unprofessional and could care less about the customer or resolving issues.
Suits themselves over what they will and won’t do.
We requested all gutters be replaced and they chose without consultation to leave a section of old gutter because in their opinion it didn't need replacing! How about what the customer requested? Demanded to be paid in full for the work completed before making return trip to "re-quote" and complete asread more
Our quotations contain a map and a description showing the work we will be doing. This customer called after the work was completed (as per the quotation) and refused to pay until we replaced an additional section of gutter we hadn't quoted. We offered to replace it for an additional cost but as the customer had threatened not to pay we informed him we'd only do the extra work once he'd paid for the original work.
Our installer broke the eaves sheet and we accepted responsibily for this, however we weren't advised of the required repair until 4 months later. By this time the installer had left but we offered to replace the sheet at our own cost. The customer already had a quote to repair the work and we asked for a second quote as it was very expensive. The customer refused to get the second quote and told us not to bother.
We pride ourselves on customer service and this is supported by our thousands of happy customers.
Have paid this account today, I just want to say a big thank you to you and let you know how fantastic the man who did our work was, I have never had anyone do work and leave everything so clean! He also gave us lots of much appreciated advice. I will highly recommend you to anyone I know that needs gutter work. You all were so amazingly efficient right from the first phone call
Dear Sue and staff,
I would like to thank your company for the extremely high professionalism and quality of workmanship you gave us when quoting and installing our gutters and downpipes. I must say that I didn’t expect such good service as it is rare to see these days.
I would highly recommend other customers to look no further than your company if they want the best service.
I would also wish to complement Jason who installed our gutters. He is very professional and is proud of his workmanship.