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I have been getting my hair done at this salon since it was in Clayton and I have never had any problems with the service. As a busy mum of two, the owner is very accommodating with appointment times and if I have to cancel at the last moment she is always understanding. I had been getting my hair done in salons in St Kilda and Kooyong prior to this salon and I can honestly say the quality of the service is second to none. My colour, cut and blow waves are always done well and I really like the fact that the owner is fast and doesn't waste time fussing around.I also love the fact that I can get my eyebrows done during my hair appointment! I am really happy with the current girl who does my eyebrows (threading) and the girl who does the nails is excellent. The previous beautician was OK, however, she does not compare to the attention to detail the current girls give to your beauty needs. I'll be going back soon and I always recommend the salon to friends.
Please don't go to this place.I went in for a hair cut and they did a such a bad job I had to complain.The management was careless. Please avoid this place if you can.
Hi there my names Nadia the hairdresser, and owner of Hair to stay, as I have had a successful business for 5 years, we don't let clients leave the salon unhappy and out policy is if u are unhappy we are more then happy to fix any of our mistakes for a free charge. So I'm sure if I had of given us this opportunity we would have been more then happy to fit you until u were satisfied.
I have been going for about a year for waxing and hair cuts and have not experienced any of the negative stuff on here. I am very happy and have recommended it to my friends. I have not used any coupons mentioned by other posts so I cannot comment on that. I will continue to go as the service is fine and the price is great.
I purchased a voucher from Scoupon for foils, cut and blowdry. I have never experienced such rudeness on the telephone from someone in customer service. It was very clear they treat the "scoupon" customers very differently. I was told there was plenty of availability however when mentioning I wanted to use my scoupon all of a sudden they were booked out for 3 weeks even though I could go on any day! I then made an appointment only for it to be cancelled on the day by calling my mobile phone because said I was late and it was void!! I wasnt!! Said my appointment was earlier than it was, it had been written on the sheet after the phone call. I asked if I could come in and could do what they could in the time frame but of course not. I was disgusted at the level of service and professionalism and would not recommend this hairdress at all. They should not offer deals such as scoupon if they are not willing to honor them and treat customers like their own. Thankfully Iread more
I too purchased a scoopon for the same thing and had made 3 appointments, each time with a new excuse. I am Horrified to see all these bad reviews. Maybe the owner should take a look at this negative feedback and learn better customer service. I was furious after being cancelled the third time so I have lodged a complaint with scoopon! Very very disappointing!
I have never been to a hair salon where i have been treated so poorly as i have at Hair To Stay. The hairdresser was running very late, which i understand happens but the hairdresser was also very rude in tone with the way I was spoke at after asking what was going on with my appointment. While i was finally getting my color done i was made to feel unwelcome and uncomfortable. The hairdresser put very poor effort into my hair and the result was an example of it. I have had many stylists color my hair and have never had my hair break and snap so badly after. I have never been so disappointed by a hairdresser. Absolutely appalling.