Our purpose built state-of-the-art Pet Hotel for dogs and cats, located on site at Melbourneâ??s Tullamarine Airport, offers the ultimate convenience for travellers who are looking for the absolute best care for their pets while theyâ??re away.
Located under 5 minutes from the airport terminal near the Long Term Car Park, you just need to drop your pet off, park your car and catch your flight â?? safe in the knowledge that our over 30 years experience as professional pet lovers means your loved one will be receiving the best attention possible across boarding, play, training and grooming.
We even offer free return transfers from your local vet, ensuring you have one less thing to worry about when itâ??s time to ...read more
All the staff at Hanrob in Melbourne were awesome, I couldn’t have been happier with the service and staff. Cleo my Frenchie was looked after extremely well by the caring staff which went out of their way to make her feel comfortable on her first visit away from home. Recomend very highly. Thank you Hanrob x
My lovely pup had a long stay with Hanrob. He came home with no hair on his tail and his ears has hair missing too.. i was never told of anything.. in fact most of the time i had to email 2x to get a response... whats worst is that I wrote an email asking them what happened and if any test were done and once again no response... my vet said that this condition is not something that happened overnight and should have had his blood checked at least.. totally heartbroken is all I can say... i uploaded pix of his tail the night before he went to hanrob n the night I got him back... its just awful...
Our chocolate brown Labrador named Yogi, aged 7:5 years, has just experienced her first stay in a kennel.
I was rather nervous leaving her for x2 weeks, as I was worried how she would settle in.
I can honestly rate Hanrob Melbourne as a five star pet retreat. We fetched Yogi last night and found her in perfect health and happy. Medication was given as instructed and a bath prior to collection was done.
Previously we have left her in the care of various pet sitters and retuned to find her thin (Pining for us) and miserable.
I will definitely recommend Hanrob to family and friends and use the kennel again.
We used to like Hanrob, and our cat and dog seemed happy enough when we picked them up. However last month our dog came home with an injury to one of her ears. We called a couple of times just to find out what happend. We were told is was going to be investigated. 6 more phone calls later and we are still waiting to find out. Now we are just frustration and annoyed at their lack of follow up and communication. Why can't they tell us what happend. We pay top dollar for their services and are treated like we are not important enough to even give a follow up call to. POOR FORM HANROB. Won't be spending my money with you again!
We're sorry to hear about your experience and have escalated this issue. As a regular customer I'm sure you know that the welfare of the pets that stay with us is our top priority and we're sorry that this has been your experience. The Hotel Manager has been asked to contact you following a thorough review of the issue. If in the mean time you have any further information please feel free to email me on email@example.com.
I have a 4 year old Whippet who i have been taking to Hanrob since Harry was a puppy he goes to Day Care, he has stayed over night several times, plus in May he stayed for two weeks. Its been a great place for Harry the staff are wonderful always happy to see Harry, i know he is safe and well cared for. I highly recommend Hanrob Pet Hotel for cats and dogs and its so close to the airport if your going on holidays by plane.