For the last 30 years Hanrob Pet Hotels has been passionately caring for cats and dogs while their owners are away. Our aim isn't just to provide your pets with the best possible attention, it's to provide them with a unique experience so that they'll feel like they're on holidays too.
And, to ensure your pet gets the most out of their stay, we offer extra grooming and world-class training options for all our guests. With over 140 vets across Australia already recommending Hanrob Pet Hotels, and the widest range of convenient and fun transport options, Hanrob Pet Hotels really is the Pet Lovers' Choice.
- Home Visiting Service
- Heated Flooring
- Pick-Up Service
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Length of Stay
- Short Term
- Long Term
Opening Hours Detail
- Times Vary - call for details
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My dog stayed there for 1 week. We we booked and checked him in, we were assured he will have a great time and be well looked after. But when we picked him up, he looked sad, tired and had lost one kilo in one week. He also smelled bad. The centre said his package includes a bath but they did not manage to give him a bath.
Overall, a disappointing experience for us.
I have boarded at Hanrob Heathcote a few times and think that with expansion over the years the business has gone down hill incredibly.
I do not use this business anymore as they can never answer simple questions about Dog's time at the kennel.
When you get there they like to butter everyone up about how lovely your dog is and when you leave you get a scrap of paper saying how well your dog did. This is all a lot of rubbish and does not explain anything, it is all to make the owner feel good so they will return.read more
Hi @scored, we're sorry to read your review but thank you for sharing your feedback. If you can email your details across to email@example.com the Hotel Manager at Heathcote would love the opportunity to speak to you about your concerns. We'd like to assure you that each of our hotels welcome site visits during regular open hours, the only exception being public holidays and busy periods such as Christmas, when it is all hands on deck caring for the animals. We'd also like to assure you that the welfare of the pets who stay with us is our number one priority.
Hi Scored, we're sorry to read your review but thank you for sharing your feedback. If you can email your details across to marketing at hanrob.com.au the Hotel Manager at Heathcote would love the opportunity to speak to you about your concerns. We'd like to assure you that each of our hotels welcome site visits during regular open hours, the only exception being public holidays and busy periods such as Christmas, when it is all hands on deck caring for the animals. We'd also like to assure you that the welfare of the pets who stay with us is our number one priority.
Not a good experience. I now have 2 sick dogs, this was the first time I have had to put my dogs in a kennel. It was $350 for 5 nights.
A week later they both have kennel cough, this has cost me $140 in anti-biotics and vet visits so far.
I will not take them there again.
Hi There We take your feedback very seriously , Can I please ghet your details so I can get the facility manager to get back you to discuss further . Thank you Nicole
We didn't have a good experience at all. We had out 5 month old puppy in there for two weeks and they changed his diet without telling us and he was very sick with diahorrea and low energy levels. He was to the vet twice during his stay and I had to pay for one of the consultations and their prescribed antibiotic. We also noticed a scrape on his nose which appeared to be due to a fight. He was himself when we picked him up and his abnormal behaviour continued for weeks after. Would expect more from such a reputable place.
Hi, as you're aware, your complaint was followed up by our Heathcote team. We hope your puppy is now fully recovered.
Yes, it was followed up by Hanrob who did nothing but act defensively. I will never take my dog there again. What a terrible experience, Hanrob shouldn't be allowed to look after animals
We were extremely pleased with the care and attention that was given to our gorgeous old girl Luna while we were in the US visiting my elderly parents. Hanrob stayed in touch by email and also recommended that Luna have a companion to lift her spirits. They kept us up to date on her well being and always reponded promptly and kindly whenever I sent a message. Luna came home looking great and well loved. Thank you