Harvey Norman is Australia's leading retailer. Our products range from electrical and computing through to Manchester and linen.
We are committed to bringing you, the customer, the most current product innovations and advancements from leading brands at affordable prices.
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After so many wonderful experiences within the Harvey Norman umbrella, I was appalled when my partner and I went to this department. We had explained that we just came for prices and that was all, we started off speaking to a wonderful new employee. Hovering around was the franchise management, who then approached us saying how bad a day the dept was having, not selling much or anything for all we know. We were then pressured into putting a deposit down. We had explained that we had spent a considerable amount of money in HN and that we would definitely get the flooring done there as we want to keep it to one store for all our needs and that we want to be taken care of not only on the customer service side but with financial benefits due to the amount of money spent. We took a carpet sample away with us to review and when we brought it back we were promptly told that that management would like to inform us that because left (clearly comingread more
We apologise that you did not enjoy your experience whilst dealing with Harvey Norman Balgowlah flooring department. To ensure that you are kept as a loyal Harvey Norman, we would be happy to provide you with the sale price that were quoted. Can you please email us your details to firstname.lastname@example.org? This allows us to establish the carpet and meters required to complete the job.
Thank you for the opportunity to re-establish your confidence in Harvey Norman Flooring Balgowlah
I popped in to check out heaters, not wanting to buy on this particular day. The young guy was so helpful and knowledable (wish I knew his name!) and gave great advice on both gas and electric. It made me decide that I will go back there to purchase due to the excellent customer service.
Very bad experience with them! Bought faulty product here, called them but they did nothing and referred us to the manufacture. very bad service. The staff were very rude and unprofessional! Won't take any risk to buy product here.
Can I grab your phone number please aswell as the product you purchased so that I can follow up on this and have a chat to you about it?
I am sorry about your bad experience in the past. At Harvey Norman Carpet & Flooring Specialist we pride ourselves on delivering great service to you. Can you please let us know your experience in the past that could help us to improve our service levels? Please kindly email to us at email@example.com.
No wonder they are struggling with their business. If the customer service received at Balgowlah is any indication of the rest of this business, I'd rather show online any day. I would only go here as a last resort if I couldn't find what I was looking for elsewhere ... anywhere.
Hey rob sorry to hear about your poor experience in the past.
Is there anything in the flooring department that you would require?
Would you be able to provide me details of who you spoke to or just general experience that lead to your displeasure with the store so that I can address these issues?