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We have over 180 locations across Australia offering you a great, local shopping experience. Visit us in store for demonstrations and advice across our great product range and rest assured that when you purchase from Harvey Norman online, mobile or in store, you can contact your local store at any time for assistance with your purchase.
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The worst customer service. Waited 20 mins.to pay for my products, but not before I was directed to another register where I was then told, eftpos only. I was paying cash. I then waited again. In the end I put my expensive Bose items back and shopped elsewhere where the service was exceptional. I won’t be back. Next time Mr Harvey wants to criticise online shopping, he might like to take a long hard look at how his customers are treated in store.
The store staff know their products very well and offer good advice. Sometimes when they have a sale on and are very busy with customers ther is a wait for their attention, but thats very understandale. Overall if your unsure of what brand to purchase or what features you need in a product they are your go to stor.
I was very impressed by the customer service I received today at the MT Gravatt, Garden City store. An employee named Lucas went above and beyond when I was attempting to purchase a new phone. He spent over three hours back and forth on the phone to Optus and their endless hoops and plain incompetence. His determination to resolve these issues and his calm, collected and friendly manor was the only thing that helped us get through this crazy ordeal by cell phone. Thank you so much, this man deserves a raise.
worst customer service I have ever received in my life. After this incident I will not be spending anymore money at the Harvey Norman Garden City store. I will also be letting my family members and friends know about their terrible customer service to avoid them wasting their money too.