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Purchased a digital radio on line which was sent out from the LIthgow Store - it was NOT the one I ordered, they just assumed they would send me what the closest thing to what I did order - NOT ACCEPTABLE. Returned it to the store who told me that even though the item came from their store they could not issue a refund!!!! Went back to send emails on line who then advised me I needed to go to the store for a refund!!!! Talk about useless, the Manager was hostile, the staff on the desk was extremely rude NO IDEA ABOUT CUSTOMER SERVICE. This is on my "banned" list of stores never to purchase/enter again. Maybe the company should look at adopting some customer service skills.