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Poor customer service and will never shop at Harvey Norman again. I have spent thousands over the years, not any more. Over a measly set top box failure worth $120. It did not work which I would consider a major failure of low cost item, that I would be entitled to a refund or replacement. Nope, not at Harvey Norman. I have to get it repaired and I will be without TV for 2 weeks. They did not even offer a loan unit. I ask the manager how he would like to be without a TV for 2 weeks. No response. They said this is the warranty process of Topfield who is the manufacture. I replied and said I purchased the unit from Harvey Norman. No care no responsibility