- Transmission Service
- Log Book Servicing
- New Car Servicing
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I called RACQ when my mothers Ford Festiva auto gear stick become extremely hard to put into gear and it got stuck. Brandon was dispatched and i was told it could take over 2 hours but was less than 15 when Brandon called me to say he was on the way. He immediately got it out of being stuck and told me that it was the gear cable from the gear stick to the engine. He called approved mechanical repairer (Harvey's Towing Yard) and said they could put it up on the hoist and check it. I followed Brandon to the mechanics and waited about 25 min and he confirmed it was the cable we booked my car in the next morning. I called Ford for a price and they were about $180 dearer. I took Mum's car down the next morning got driven to the shopping centre and after 2 hours they called me back to say it was ready and fixed and I was picked up by one of their RACQ drivers. Tell me, what more could you ask for? I am extremely happy with RACQ at Browns Plains especially withread more
Incompetent mechanic. My partners car broke down after she refuelled, not being able to get it into my own mechanic, Harveys mechanics was recommended and the nightmare began. I'm no qualify mechanic but I do know my way around motors, do told by the mechanic that;
1. There was 3 titanium spark plugs with broken tips, now if you managed to start the car then the engine would run very rough and they could not produce the old plugs asread more
We are sorry to read of your experience as we strive for customer satisfaction however we understand this may not be achieved 100% of the time. The vehicle presented to our workshop running rough however there were a variety of issues & the vehicle was showing many fault codes on our scan tool which required a process of elimination. Each step was carried out in full consultation & disclosure with the customer however in the end the vehicle was sent to the local Nissan dealer for a more comprehensive scan (not because our equipment was out of date). The dealer's written diagnosis was to replace the engine mounts which is what we relayed to the customer however this option was declined. Our policy is to retain & produce any parts if requested by the customer although in this case some of the parts were purchased on an exchange only basis. We appreciate all feedback (good & bad) & would like to stress how important customer care &read more