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I'm like Bob2109 I have had a terrible experience with Hattenfels. The first time my car had been damaged and needed some extensive work but it took them over 8 months to complete the work needed. The second time they said only 3 days but it's now been 9 days and I really am not happy. The excuse is always "approval from insurance company" but when I call the insurance company they advise me that they have given approval for work to happen. If you can try avoid this place then please do, it will save you a lot of time and effort and headaches. I too like Bob2109 had to call them constantly.
DO NOT USE AT ALL COSTS!
I'm writing this review because of my personal experience with Hattenfels and I don't want anyone to go through what I went through.
Just terrible service, not helpful at all.
I was supposed to receive my car back (with only minor repairs needed) in a weeks time but took over a month.
I like to give businesses the benefit of the doubt but on every level Hattenfels disappointed.
Had to call them constantly! On the day that I was supposed to pick the car up, I had to call them because they never called me.
If you love your car (and your money actually) don't go to Hattenfels!