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Macarthur Central, 229 Queen St

Brisbane, QLD, 4000

REVIEWS (2)

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Good
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Average
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Very poor
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Quinze
OVER 5 years AGO

I transferred to HCF in November 2011 from another health fund. Boy, was that a mistake. The amount of red tape I have had to go through has been unbelievable. And some of the call centre staff are unbelievably rude and impatient. Case in point: I had surgery last month for the first time ever, so I didn't know how Medicare rebates, gaps, etc work, and I didn't know which services would be covered. When I asked a HCF representative to explain this to me, she gave me a clipped, ten-second 'explanation'. When I indicated that I still didn't understand, she responded with a series of deep sighs. My surgery was several weeks ago now, and I am STILL trying to sort out payment. HCF have thrown in the added bonus of denying small claims for other recent services. When I asked why, they said, essentially, that: "You have been charged a 14% lifetime health cover loading. We know this is wrong and that you are not subject to this loading. But to get it waived, you have ...read more

Roddas
OVER 9 years AGO

This place is very quick for hassle-free service - as long as you go outside the lunch break hours. All the staff are very knowledgable and understand the products they are selling and servicing which makes it so much easier. I stay with this company for the service here more so than the prices

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    Currently open

    9:30 AM - 5:30 PM

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